DAMAGED ORDERS: Email us for the best response. Please include a brief description of what is wrong, so that we can promptly fix the problem.
PAYMENT: VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, e-CHECKS plus Paypal are accepted directly through our order page.
SALES TAX: Effective July 1, 2008 - Washington State Residents pay Sales Tax based on their delivery address. The maximum is currently 9.5 %. Under current federal law, internet sales are currently exempt from sales tax, unless the business has a physical presence in the state in which they must collect tax (we are based in Washington State). Due to our programming, we will need to collect the maximum sales tax and refund the difference.
GUARANTEE: We guarantee all of our workmanship and will replace any piece that is damaged during shipping. Our items are hand crafted, not mass produced. All our items are produced in the USA by Amish craftsmen.
GAZEBO SHIPPING and INSURANCE: Our gazebos are shipped by common carrier (a trucking company) and fully insured. OUR PRICES INCLUDE SHIPPING. We make every effort to ship our the gazebos as soon as possible and will give our customers a fairly accurate timeframe. We strive to get the gazebos out of our shops within 3 weeks, but at peak times we may need up to 6 weeks (including delivery) before you will receive the gazebo. You the customer are always informed of our current timeline - please email a request.
WE SHIP ONLY IN THE CONTINENTAL UNITED STATES - not to Alaska, Hawaii nor outlying US territories. We do not export our products.
LARGER GAZEBOS DEPOSITS: We are willing to accept a deposit of 25% of the order, with the balance to be paid 1 week prior to shipping. We at Kilmer Gazebos understand that larger orders may take time to complete and we want our customers to be comfortable with ordering with us.
RETURNS: Unfortunately, as all items come directly out of private workshops, we will only replace damaged items or componets due to shipping. The Amish never return any item because they don't like the color or style, but will make it a thoughtful gift to another. Shipping is relatively expensive, making returns impractical. We will also replace slats or componets if the buyer believes something isn't quite right when he receives their order. If you really do not like the item, and have not assembled it - we will accept a return, but you (the buyer) must pay for the shipping.
This privacy notice discloses the privacy practices for www.kilmergazebos.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1.What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 2.What choices are available to you regarding the use of your data. 3.The security procedures in place to protect the misuse of your information. 4.How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
·See what data we have about you, if any. ·Change/correct any data we have about you. ·Have us delete any data we have about you. ·Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Your abilities to assemble?
You don't have to be a professional carpenter to assemble our gazebos, basic carpentry skills are recommended. Our kits are in component form, you don't need to cut any awkward angles or receiving "thousands" of pieces. Assembly will make sense as you go.
Ground Water Pooling.
It's important that ground water not be able to pool under the gazebo, but have a way to drain away from the gazebo. If the spot is particularly flat, you can install a french drain to a lower area (a french drain is essentially a 9-12" deep ditch, with a perforated inexpensive plastic flexible drainage pipe on the bottom, and backfilled normally with rock).
Foundation base required?
Absolutely. Even Western Red Cedar will develop long term moisture problems if it has direct contact with ground moisture.
What kind of foundation?
Bottom line, must have a non sinking, non settling base for the log gazebos (logs are heavy)
- poured cement posts/pillars (normally 3 to 4 ft in depth) and rising at least 4 inches off the ground - most common
- placed on a deck with proper blocks
- cement pad
- treated lumber base
- cement blocks or stones - best if you want to possibly move a cedar gazebo in future, not recommended for the log gazebo regular foundation.
Can you place a gazebos on a deck?
Absolutely. If you are looking for a little shelter, then a gazebo is well positioned in a corner of your deck and still give you an open outdoor feeling. Proper positioning can also help to break up a long, boring deck.
Shipped crated or palletized?
- Cedar Gazebos arrive crated, in components. We can deliver to loading docks or to a driveway. - Log Gazebos arrive on pallets & larger gazebos will take up to an entire trailer. Uprights may not be palletized, due to their length. Customer normally must unload the trailer. This may require a small crane, front end loader, or a forklift. Remember, the gazebo is heavy. We can deliver to a driveway or to a loading dock.
Advantages of a kit form:
Essentially, you can order from any state within the continental USA (which means excluding Alaska & Hawaii) and we will deliver normally with a common carrier. If the gazebo wasn't partially assembled in components, the cost to you would be higher due to higher shipping costs. If you have any basic carpentry skills - you can assemble your own gazebo and save on labor. We do double check all our components to ensure that they fit before we ship them to you. We ship the gazebo in easy to assembly components. We use screws whenever possible, only nails to attach the cedar shakes.
Do we assemble at your location?
We do for the log gazebos, but only in the Pacific Northwest, Montana, Wyoming & Northern Colorado.
Are these gazebos really Amish crafted?
Yes, they are made by two Amish shops in Montana, run by Amish families - each one specializes in their form of gazebos (one makes cedar gazebos, the other one specializes in log gazebos), both which emphasize quality craftsmanship.
- The cedar gazebo is made of only cedar, from dimensional cedar lumber & cedar shakes.
- The log gazebo has a cedar floor, cedar floor joists, cedar ceiling joists & cedar shakes. The upright posts, ceiling supports and railing are lodgepole pine. The lodgepole pine is skip peeled, which means that a bit of bark is purposely kept on the pine for a rustic look. Yes, the pine can be clean peeled, without the bark for a smooth look.
Why use lodge pole pine in the log gazebos.? Its due to cost. wood properties and availably. Actually lodgepole pine is a fairly hard, tightly ringed tree. Lodgepole pine can occur as the only tree species in dense, straight, very slow-growing groups of trees (so-called "dog-hair" stands). We use only air dried logs for uprights and railing. As the lodgepole used in the gazebo is covered with a roof, and is not placed in contact with the ground, the entire gazebo should last beyond our lifetime. If you put a finish on the gazebo, this will seal all the wood from the elements, which will also further extend the life of the gazebo. As with most other folks who work with cedar, smaller diameter logs are fairly hard to obtain - most cedar is only cut when it is mature with a large diameter. Yes, we can get expensive smaller diameter non-dried cedar, which can take up to 4 months to dry properly, but the cost is not for the weak of heart.
- Cedar & log gazebo options include no floor, more openings, no shakes (the roof ready for you to put on asphalt roofing material or a metal roof), screen kits, & built-in benches.
- Log gazebos only options can be pre-stained, log steps, extra railing, and even a gable or sun deck for an additional charge.
Why do we only ship within the continental US?
Shipping is very expensive to Alaska & Hawaii. We don't ship to Canada due to the uncertainty of trade regulations that are continuously fluctuating in regards to wood products that cross the border. We have found that we get different answers when we ask different Canadian offices. You are welcome to pick up a gazebo in our shop in Michigan and transport it across the border.
Why is there a possible shipping surcharge to the log gazebos?
Simply, the gazebo is bulky and heavy. We have built into the price an average shipping charge. If we are charged more by the common carrier, we need to pass it along. The good news is if we can save a bit on shipping, we will adjust our price down according. We do offer a fair shake to all our customers.
Extra customer contact numbers requested during ordering.
Always provide us with any possible alternative phone number(s). Cell numbers, a relative, neighbor, wife or husbands, work number, etc. Why ? It is actually more common than many people believe, but delivery drivers do get lost. We don't sell, trade nor publish any information that is provided to us, we will protect your privacy.
Cranes, forklifts or front end loaders for the larger log gazebos
It just becomes impractical due to the weight to move the log gazebo sections and get them in proper place by hand. We recommend that you have some mechanical help with 16'x16' octagon and larger gazebos.
We guarantee our workmanship. If the components are damaged during shipping we will replace them. If you need consulting during assembly, we can have one of the Amish craftsmen give you a call. We take pride in our gazebos.